• Remote and hybrid flexibility and technology to support remote work
• Generous time off program starting at 22 days of PTO and13 paid holidays (includes a floating holiday and winter closure)
• Highly competitive medical, dental and vision plans, including FSA and HSA account options
• 401(k) plans, with a generous match and safe harbor contributions upon eligibility
• Paid parental leave
• Wellness programs, including incentives and an In-Shape Family Fitness discount
• Opportunities for professional development, training and leadership skill-building
• Critical illness, accident, life, pet, short term and long-term disability insurance options
• Employee Assistance Program (EAP) for support navigating day-to-day challenges

• Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results; Cultivates relationships, builds partnerships, shares and learns without boundaries.  
• Service: Focusing on meeting needs and exceeding expectations for those served inside and outside the organization.  
• Respect: Embracing others for their true authentic self; nurture and promote an environment that values diversity of thought, input, experience and expertise. 

• Influence: Inspires action to achieve organizational goals and desired outcomes; demonstrates expertise and earns respect; socializes ideas and brings others along.
• Problem Solving: Applies analysis, creativity, resilience and logic to reach optimal outcomes; develops and implements solutions.
• Adaptability: Appropriately adjusts behavior to changing conditions and business needs; modifies approach to succeed with new situations and timelines.

• Support the health book of business in a member focused effective and efficient manner in all areas of client satisfaction including new sales and renewal retention.
• Responsible and accountable for day-to-day servicing of our individual & family, Medicare and small group health clients. 
• Responsible for communicating with group administrators and executing small group renewals through a variety of means including secure email, phone, mail, and online. 
• Monthly accounting of new business, broker of record and renewing business with team lead.
• New business sales of individual, small group and Medicare policies. This includes application submission to underwriting, communicating additional underwriting requests, broker of record requests and follow ups with our contracted health insurance carriers and members. 
• Accurately collect and enter policyholder data, premium and secure information into brokerage and TDIC internal systems through the sales processes.
• Cross promote additional brokerage lines of coverage and seeks referral opportunities across TDIC product lines. 
• Train newly written small group administrators about the carrier’s online employer services so they can have easy access to billing, claims, provider lists and employee changes.
• Place new health business, which includes acquiring census data, quoting, applications, carrier communications, documentation, etc. 
• In coordination with the Sales Lead, develops and maintains strong working relationships with various carriers in the marketplace, as well as internal departments.
• Responds to first level inbound insurance service billings, operator, voicemails, emails, or other inbound service channels by phone or in writing to deliver a high level of customer service. 
• Utilizes active listening skills to quickly identify problems and assist as needed, while documenting required information into the call log. 
• Routes calls to appropriate agents, departments, or other business groups. 
• Supports retention goal efforts with email notices on past due invoices. 
• Utilizes internal workflow processes to provide copies of existing documents as requested by policyholders and/or endorsement holders. 
• Processes credit card payments for active and lapsed policies within departmental guidelines. 
• Provides a high level of service to CDA members and insurance clients. 
• Conducts outbound calls as necessary to service members. 
• Works well within a cohesive team to achieve department objectives. 
• Responds to and handles escalated/complex service issues. 
• Creates and sustains long-term working relationships with valued CDA members, and insurance clients. 
• Conducts consistent follow up with prospective clients both on the phone and via email.

• High School diploma or equivalent required. 
• Active Life & Health agent license.
• Must have the ability to read, analyze and interpret policies, procedures, and regulations.
• Proficient computer skills, including, Excel, Word, and PowerPoint. 
• Minimum of one year experience in Small Group and/or Medicare insurance sales. 
• Knowledge of Health Insurance Industry (Individual, Small Group, Medicare), carriers, Affordable Care Act (ACA), Plan Offerings, insurance forms and service processes.
• Demonstrated sales experience.

• Bachelor’s degree in business or related field.
• AHIP & Insurance Exchange Certification.
• Strong problem-solving skills in response to escalated/complex service issues for all lines of business.
• Demonstrated ability to assess needs, present recommendations for coverages and products, and effective at closing sales and other transactions.
• Ability to manage a large volume of inbound and outbound calls, track and document follow up communication, and deliver premier customer service.
• Ability to operate independently, exercising good judgement and professionalism.
• Demonstrate excellent verbal, written and interpersonal communication skills.
• Demonstrate excellent analytical skills and attention to detail.
• Positive attitude, motivated and a passion for helping people.

• Constantly on the phones providing support to our policyholders.
• Frequently maintains a stationary position.
• Occasional overnight travel several times annually at organizational events. 
• Constantly stands and walks when attending organizational events.
• May be asked to carry items weighted less than 50lbs.

We Are CDA

Over our 150-year history, the California Dental Association (CDA) has become a leader in oral health throughout California and the country. Today, we continue to support our community of over 27,000 dentists through our family of companies, which include The Dentists Insurance Company (TDIC), TDIC Insurance Solutions, Rotunda Partners and the CDA Foundation. At CDA, we value individual talents, encouraging a diverse, collaborative, and innovative work environment fueled by new ideas. As our organization continues to grow, we invite you to be a part of what’s next.

CDA is an equal opportunity employer and is committed to the principle of equal employment opportunity for all employees and providing a safe work environment. CDA does not tolerate discrimination or harassment and all employment decisions are based on job requirements and individual qualifications, without regard to race, color, religion, national origin, age, gender, gender identity or expression, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran or military status. If you have a disability or special need that requires accommodation, please contact us at humanresources@cda.org.

To see our privacy policy, go to www.cda.org/Home/About/Careers-at-CDA/Apply